Shipping Policy

1. Shipping Overview

TrollyGuide aims to provide a clear and convenient delivery experience for customers who place orders through our website.

Orders are processed after the order information has been received and successfully verified.

2. Order Processing

Orders are generally processed within [1–3 business days] after confirmation.

Processing may take longer during weekends, public holidays, promotional periods or periods of unusually high order volume.

3. Estimated Delivery Time

Standard delivery generally takes approximately [3–7 business days] after dispatch.

Actual delivery time may vary depending on the destination, courier availability, weather, holidays, local transportation conditions and other factors outside our control.

4. Shipping Areas

We currently ship orders to eligible serviceable locations within India.

Delivery availability may depend on the serviceability of the address provided at the time of ordering.

5. Shipping Charges

Any applicable shipping charges will be displayed during the ordering process before the order is completed.

Shipping charges may vary depending on the delivery location, order details and applicable promotions.

6. Order Tracking

Where tracking is available, customers may receive tracking information after the order has been handed over to the shipping carrier.

Tracking information may take some time to become active after dispatch.

7. Delivery Delays

While we aim to meet the estimated delivery timelines, delays can occasionally occur.

Possible causes include:

• Weather conditions
• Public holidays
• Courier network disruptions
• Incorrect or incomplete address information
• Remote or difficult-to-service locations
• Unexpected transportation or operational issues

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If an address, phone number or other important delivery information is incorrect, delivery may be delayed or the shipment may be returned to the sender.

Please contact us as soon as possible if you notice an error in your delivery information.

9. Failed Delivery Attempts

The delivery carrier may make multiple delivery attempts depending on its applicable procedures.

If delivery cannot be completed after the applicable attempts, the shipment may be returned to the sender.

10. Damaged Packages

If a package appears visibly damaged when delivered, customers should document the condition of the package and contact us promptly.

Photographs or other relevant information may be requested to help us review the issue.

11. Contact Us

If you have questions about an order or its delivery, please contact us through our Contact Us page.

Website: https://trollyguide.live

Email: support@trollyguide.live